Terms of Service

The Services are provided by STLR for Technological Services ("STLR", "we", "us"), a company incorporated in Egypt with its registered office at building number 85 - Street 9, Maadi, Cairo. You can reach us at info@st-lr.com.

These Terms apply to two kinds of users:

• •Merchants — restaurants, retailers, brands and corporate clients that use STLR products to run ordering, loyalty, messaging or benefits programmes, and the staff who use STLR dashboards on their behalf. A merchant's commercial agreement with STLR (if any) takes precedence over these Terms where the two conflict.
• •Shoppers — customers and employees who order, collect stamps or points, redeem rewards, or message a merchant through a STLR product.

By creating an account, placing an order, connecting an integration, or otherwise using the Services, you agree to these Terms. If you use the Services on behalf of a business, you confirm that you are authorised to bind that business to them.

STLR provides technology. Merchants use it to sell to and engage with their own customers:

• •Loop by STLR — white-label online ordering for restaurants, including the merchant's ordering website, dashboard, loyalty features, order notifications, and optional integrations such as point-of-sale systems and Instagram direct-message replies.
• •Stamps by STLR — digital punch-cards and rewards.
• •Loyalty Programme Platform, Bridge by STLR and Sync by STLR — enterprise loyalty, employee discounts, and a points widget for merchant websites.

When you order from a restaurant through Loop, your contract for the food, its price, preparation, delivery and any refund is with that restaurant, not with STLR. STLR is not a restaurant, a delivery company or a seller of the products listed by merchants.

• •You must give accurate information and keep your login details — including one-time passcodes sent to your phone — to yourself. You are responsible for activity on your account.
• •Shopper accounts are created per merchant and are verified by phone number. You must be old enough to form a binding contract where you live, or use the Services with a parent's or guardian's permission.
• •Merchants are responsible for who they give dashboard access to, and for everything their staff do in the dashboard.
• •You can delete your account at any time as described in our Privacy Policy.

• •Prices, menus, availability, delivery areas, fees and opening hours are set by the merchant. Orders are subject to the merchant's acceptance.
• •Online payments are processed by our payment partners on the merchant's behalf. We do not store full card details.
• •Points, stamps, rewards and discounts have no cash value unless the merchant says otherwise, cannot be transferred or sold, and are governed by the merchant's programme rules, including expiry. Merchants may change or end their programmes.
• •Questions about an order, a refund, or a reward should go to the merchant first. We will help where the issue is caused by the Services.

STLR products can send and receive messages through Meta's WhatsApp Business Platform and Instagram Platform on a merchant's behalf.

5.1 Merchants

• •By connecting an Instagram professional account to Loop, you authorise STLR to read the direct messages sent to that account and to reply to them automatically on your behalf, using the menu, links and settings from your Loop store. You can pause automatic replies or disconnect at any time from your dashboard.
• •You must own or be authorised to manage any account you connect, and your use must comply with Meta's terms, including the Meta Platform Terms, the Instagram Terms of Use and Community Guidelines, and the WhatsApp Business policies.
• •You remain responsible for your conversations with your customers, including replies your staff send and any promises made in them. Automatic replies step aside when your staff reply or a customer asks for a person.
• •You must only send marketing messages to customers who have agreed to receive them.

5.2 Shoppers

When you message a restaurant that uses Loop on Instagram or WhatsApp, some replies are sent automatically. You can ask to talk to the restaurant's staff at any time. How we handle these messages is described in our Privacy Policy.

You must not:

• •break the law, infringe anyone's rights, or use the Services to send spam, harassment, or misleading content;
• •place fraudulent orders, abuse promotions or loyalty programmes, or create accounts to obtain rewards you are not entitled to;
• •try to access accounts, stores or data that are not yours, probe or disrupt the Services, or bypass security or rate limits;
• •copy, resell, reverse-engineer, or scrape the Services except as the law allows.

We may suspend or close accounts that break these rules, and may remove content that does.

• •Merchants keep ownership of their brand, menus, images and other content, and give STLR the rights needed to host, display and deliver it through the Services. Merchants confirm they have the rights to that content.
• •STLR owns the Services, the software behind them, and the STLR, Loop, Stamps, Bridge and Sync names and logos. These Terms do not give you any rights in them beyond using the Services.
• •If you send us feedback, we may use it without obligation to you.

The Services rely on and connect to third parties — for example Meta (WhatsApp and Instagram), payment processors, point-of-sale systems such as Foodics, and Shopify. Your use of those services is governed by their own terms, and we are not responsible for their availability or conduct. If a third party changes or withdraws its service, a feature that depends on it may change or stop.

We work to keep the Services available and secure, but they are provided "as is" and "as available". We may change, add or remove features, and may interrupt the Services for maintenance or for reasons outside our control. We will give merchants reasonable notice of changes that materially reduce the Services they use, where we can.

• •To the extent the law allows, STLR is not liable for indirect or consequential loss, lost profits, lost data, or loss caused by a merchant, a third-party service, or events outside our reasonable control.
• •To the extent the law allows, STLR's total liability to a merchant arising from the Services in any 12-month period is limited to the fees that merchant paid STLR in that period, and to a shopper is limited to EGP 1,000.
• •Nothing in these Terms limits liability that cannot be limited by law, including for fraud or for death or personal injury caused by negligence.
• •Merchants will compensate STLR for claims brought by third parties that arise from the merchant's products, content, conversations with customers, or breach of these Terms.

You can stop using the Services at any time. Merchants can disconnect integrations from their dashboard and end their subscription as set out in their agreement. We may suspend or end access if you seriously or repeatedly break these Terms, if required by law, or if a third party we depend on requires it. Sections that by their nature should survive termination — including 7, 10 and 12 — will survive.

These Terms are governed by the laws of the Arab Republic of Egypt. The courts of Cairo have jurisdiction over any dispute, without affecting any mandatory consumer rights you have where you live. Please contact us at info@st-lr.com first — most issues can be resolved quickly.

We may update these Terms. We will change the "Last Updated" date above and, for material changes, notify merchants by email or in the dashboard before they take effect. Continuing to use the Services after a change takes effect means you accept the updated Terms.

These Terms are published in English. If we provide a translation, the English version controls in the event of any conflict.